You will find here the most frequently asked questions about the Fantasynth and our products. If you can’t find the answer you searched, feel free to contact us with the form at the bottom of this page.
I bought Fantasynth, how to install it?
Thank you for your trust!
You will receive an email containing the links to download your product. Please, check your spams. If you don’t receive that mail after 12 hours, please contact the team and we will give you an answer as soon as possible.
After downloading your products, please extract all files included into the zip files on your hard drive in the same folder and follow the install instructions included into the pdf file.
I bought a product but I can't download it because after a while the download stops. How to download it?
Thanks for purshasing our product!
If you encounter any problems to download your product, we recommand you to use a download manager software like Free Download Manager.
To download your product, copy the download link provided with the email you received. So right clic on it and choose “Copy the link address”.
Then open Free Download Manager and paste the link. Press “OK” in the popup and the download will starts.
After doing that, if you still can’t download your product, send us an email to email@example.com and attach the invoice email you received. We will give you a solution as soon as possible.
How much disk space is necessary to use the Fantasynth?
Fantasynth Standard Edition intallation requires 6,6 Go of free space on your hard drive (3,6 Go for the download archive).
Fantasynth Gold Edition intallation requires 16,5 Go of free space on your hard drive (6,5 Go for the download archive).
How many presets are provided with Fantasynth?
The Fantasynth Standard version contains 150 presets and The Fantasynth Gold version conatains 300 presets.
What are the categories of presets included with Fantasynth?
For both versions of Fantasynth, you will find 16 categories of instruments.
Here is the list:
- FX and noises
- Others (different styles of instruments uncategorized)
- Strings ensembles
- Strings (solo)
Does Fantasynth work with MacOS?
At this very moment, Fantasynth works only on PC with Windows XP (or later version) and with Linux distributions.
Does Fantasynth work with my DAW?
Fantasynth is supported by all DAW that supports the VST technology. So, you can you use it with all DAWs like Ableton Live, Cubase, FL Studio, ProTools, Reason, Studio One, Audacity, Reaper, etc…
Do you accept payment in dollar?
Yes, no problem! it’s possible to pay in dollar and the conversion to euro is automatic. We pay the conversion fee for you.
How much time the Fantasynth licence is valid?
The Fantasynth licence is valid for unlimited time when you buy it.
How to upgrade my Fantasynth Standard Edition license to Fantasynth Gold Edition and what's the price?
To upgrade your Fantasynth Standard Edition to Fantasynth Gold Edition, you need to contact us. We will send you the procedure to upgade your version. You will only pay the difference between the 2 versions.
I already have a Fantasynth licence, will I have to pay for future updates?
For the Fantasynth Gold Edition users, the update to the next version is included. For instance, if you have the version 2 and after we release the version 3, the update will be free for that new version. But if you wanted to update in the future to the version 4, you will need to buy that update.
For the Fantasynth Standard Edition users, the updates are not included, so you will need to buy an update.
When I start Fantasynth I have a message "Cannot find any instrument". How to deal with it?
When this error appear, close your DAW and all Fantasynth instance. Then, go to your VSTPlugin folder and create a new Fantasynth subfolder. Move all Fantasynth files (Fantasynth.dll and Fantasynth.instruments folder) to that new folder. Note, remove the previous installation folder. Finally, start your DAW and rescan your VST plugins. Fantasynth should correctly start now. If not, please try this procedure again.